 |
||||||||||
 |
||||||||||
 |
 |
 |
 |
 |
 |
|||||
 |
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
 |
||
|
|
|
Support
Technical Support
For queries around the operation of your system, software issues, 'how to' instructions and advice and assistance with hardware, please contact our helpdesk here: Contact
Training
Black Box Spatial offers training services for specific systems, general principles and hardware/software setups. To arrange training for individuals, groups or specific situations, please contact an account manager who can arrange a program for you here: Contact
Customer Support
For help understanding your proposal, contract, billing cycle or any aspect of your project, contact an account manager here: Contact
Continuous Life Cycle
Black Box Spatial runs a support program known as ‘Continuous Life Cycle’ support on all Bright Core based systems.
Continuous life cycle support is specifically designed to reduce your total cost of ownership.
Continuous Life Cycle gives you a clearly stated and budgeted support level. This guarantees the ongoing development of the platform and your access to it. Your software never becomes ‘last generation’, as it grows with you and is future proofed for peace of mind.
Managed Support
Black Box Spatial also offers managed support on all systems.
Managed support caps support and maintenance costs to pre-arranged levels with on-demand availability.
Managed support suits operations with particular expertise in deploying and on-developing Bright Core platform projects. Aimed at the more technical users this is an excellent support level for value added resellers etc.
